The role is primarily responsible to implement the Customer Service strategy and processes for Credit Cards customers and ensures quality service. The role is also responsible to manage the team of CS officer and appraise their skills for providing quality service.
Ensure and manage smooth front end Customer Service
Supervise all e-mail & online service desk
Ensure proper reporting & compliance
Ensure development of team to provide high quality customer service
4 Years Graduation or Masters in any discipline from a reputed university.